COVID-19 Supply Chain System

Since the outbreak of COVID-19, WHO has worked closely with partner agencies in the Supply Chain Task Force to provide a channel for countries to request critical healthcare supplies. In May 2020, the COVID-19 Supply Portal was launched and currently provides access to Personal Protective Equipment, Biomedical Equipment, and Diagnostics Supplies.

Who can request?

National authorities and all implementing partners supporting COVID-19 National Action Plan can register to request critical supplies. Please note that your country will need to register a Country Partner/Requestor to input requests and a Supply Coordinator to validate them.

Supply Coordinators

The Supply Coordinator's role includes consolidating and validating requests within a country. Supply Coordinators must be nominated by the Resident or Humanitarian Coordinator, who should in turn, inform the Control Tower

Demo video on navigating the portal as a Supply Coordinator coming soon

Country Partner / Requestor

The Country Partner / Requestor's role is to place requests in the COVID-19 Supply portal in accordance with needs. (Please note that Supply Coordinators cannot place requests.) Country Partners/Requestors can request access directly through the COVID-19 Supply Portal.

Demo video on navigating the portal as a Supply Coordinator coming soon

For additional information, please consult this FAQ or this glossary of frequently used terms. Relevant contacts can be found in the "Contacts for Support" section below.

A full list of available products and indicative pricing is included in the Product Catalogue. The indicated pricing is calculated based on weighted average costs (WAC) and may differ from the actual price offered at the time of invoice. The catalogue is periodically updated, so please continue to check back to ensure you are consulting the latest document.

As a result of the ongoing supply chain complications caused by COVID-19, some critical supplies remain in shortage across the world. While WHO has been able to unlock a pipeline for certain products – defined within the system as non-scarce - supply remains limited for other products, defined as scarce. Scarce products, due to their low availability and high demand, may only be available in limited quantities and may require longer lead times for delivery. While we will try our best to fulfill the quantities requested, this cannot be guaranteed. The Product Catalogue will soon include an indication of whether a product is considered scarce.